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Our Services
1. Your inquiry related to our products or price will be replied within 24 hours.
2. All your inquiries will be well explained by our experienced staff.
3. OEM&ODM or customized service is acceptable
4. Distributorship is available for your unique design and some our current models.
5. FedEx/DHL/UPS/TNT for samples, Door-to-Door service;
6. By Air or by Sea for mass production order or customer nominated forwarder;
7. Delivery Time:
Sample :3-7 days;
Mass production order: 5-25 days for mass production order.
8. 12 Months product quality warranty;
FAQ
Q1. How to play an order?
A1: Contact with online service, or sent an email to us, we will confirm you with product price, specs, packing etc soon, thank you.
Q2. Can i have my logo printed on the products and packing?
A2: Totally acceptable, OEM service grown up for more than 15 years, thank you.
Q3.What is your payment terms?
A3: For sample: Paypal, west union;For production: T/T, L/C, D/A or negotiable terms, thank you.
Q4.What would the delivery time be?
A4: Regularly 30 days after sample confirmed, ahead to 15-20 days if urgent, thank you.
Q5.In an unlikely event that there is a faulty earphone from my order, what should I do?
A5: We have full healthy after-sales service system, if anything happened not match to the contract, we shall recheck and give a better service for customers, penalty or free replacement if necessary, thank you.
Q6:What is your MOQ(minimum order quantity)?
A6:Our MOQ is 1000pcs.
Q7: Can you offer samples?
A7:Yes,we can offer free sample for your testing or approval for your order,but the freight collect.
Q8:Do you have warranty?
A8:Yes, the warranty is 1 year.
Q9:Do you accept OEM/ODM order?
A9:Yes,OEM/ODM orders are welcomed,pls kindly send us the specification of your product.
Q10: Can I visit your facotry ?
A10:Sure ! Customers are welcomed to our factory at your most convinience time .
Q11: What kind of certificatioins for your products ?
A11: All of our products can pass CCC, CE, FCC and all materials used on our products are RoHS compliance .
